Testladen

Warranty & support

Warranty terms

Bitcrush warrants the Testladen appliance and factory-fitted modules against defects in materials and workmanship for 24 months from the date of delivery, under normal use as described in this manual.

The warranty covers repair or replacement, at Bitcrush's discretion, of a confirmed defective unit or module. It does not cover:

  • Damage from misuse, accident, unauthorised modification or operation outside the specified environment.
  • Damage from connecting a DUT or supply outside the module's rated limits.
  • Consumables and wear items, including dust filters and the RTC coin cell.
  • Cosmetic wear that does not affect function.

Opening the chassis or removing tamper-evident seals without authorisation voids the warranty.

RMA process

  1. Contact support with the serial number, firmware version, and a description of the fault (include testladen-cli status --json).
  2. Support will troubleshoot with you and, if a return is needed, issue an RMA number.
  3. Back up your configuration before returning the unit.
  4. Pack the appliance in its original packaging (or equivalent ESD-safe, shock-protective packaging) and mark the RMA number clearly on the outside.
  5. Ship to the address provided with the RMA. Repaired or replacement units are returned once the fault is confirmed.

Support channels

Online resources

  • Documentation: bitcrushtesting.com/docs
  • Firmware downloads & release notes: available from the documentation site and on request from support

For self-service diagnosis first, see Troubleshooting.