Last updated: 18 August 2026
This English version is provided for convenience. The German version is legally authoritative; in case of discrepancy, the German text prevails.
These instructions are addressed to consumers within the meaning of § 1 KSchG. Entrepreneurs have no statutory right of withdrawal; the contractual cancellation right under clause 3.4 of the Terms applies to them instead.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day
- on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods;
- on which you, or a third party other than the carrier indicated by you, acquires physical possession of the last item, where you ordered multiple goods in one order delivered separately.
For a pre-order the period therefore does not start with the order, but only when the goods are handed over to you.
To exercise your right of withdrawal you must inform us
Bernhard Trinnes, trading as Bitcrush Weinbergweg 5, 3561 Zöbing, Austria Email: contact@bitcrushtesting.com Phone: +43 680 4050783
by an unequivocal statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods. As the goods cannot, by their nature, be returned by normal post, the estimated cost of return is [⚠ TO BE COMPLETED: amount in EUR — freight cost of returning one Testladen unit].
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
Under § 18 FAGG the right of withdrawal does not apply, among other cases, to contracts for
- goods made to the customer's specifications or clearly personalised — this concerns in particular individually configured versions such as the Enterprise version with customer-specific interfaces and fixtures;
- goods which, after delivery, are by their nature inseparably mixed with other items;
- sealed goods which are not suitable for return for health protection or hygiene reasons and were unsealed after delivery.
We will notify you separately before you submit your order if one of these exceptions applies to your order.
Contractual cancellation right in addition to the right of withdrawal
Independently of the statutory right of withdrawal, you may cancel your pre-order free of charge at any time before production of your unit begins and receive a full refund of the purchase price. Details are set out in clause 3.4 of the Terms. This cancellation right applies even where the statutory right of withdrawal is excluded under § 18 FAGG.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract. Its use is not obligatory.)
To Bernhard Trinnes, trading as Bitcrush Weinbergweg 5, 3561 Zöbing, Austria Email: contact@bitcrushtesting.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*): _____________________
Name of consumer(s): _____________________
Address of consumer(s): _____________________
Signature of consumer(s) (only if this form is notified on paper): _____________________
Date: _____________________
(*) Delete as appropriate.